Mable makes creating and managing service agreements quick and easy. In this article, we describe how to use Mable’s online service agreement form to help you create an agreement on Mable and provide examples of things you might choose to include, depending on your individual circumstances.
What’s a service agreement?
Service agreements are designed to protect you and your clients by making sure you have the same expectations about your arrangements for delivered care and support. On Mable, your client, or their representative, must approve your service agreement before you can start providing support. The agreement is between you and your client only. Your sessions will then be covered by insurance and you can submit your support hours for payment. Insurance exclusions apply. For more information on support worker insurance, refer to the Insurance page.
How do I create an agreement on Mable?
Create your own agreement on Mable that captures what you agreed with your client, then send it to them to review and approve. To create your own agreement with a client, log in to your Mable account. The agreement section in Mable contains open fields for you to enter all the details of the support session. The sections marked with an asterisk are mandatory for you to complete because they make up the minimum required information to create a proper agreement.
Other sections are optional, but we recommend including all relevant details to create a detailed agreement. Being specific will help avoid misunderstandings. To make the process easier, you can access example content within the agreement form, which you may consider copying, pasting and updating into your care service agreements.
Also, to assist you in having consistent details on future agreements, any information you enter into these four fields will be pre-filled into future agreements on Mable. These pre-filled details could include information on:
- Cancelling sessions
- Changing or adding sessions
- Feedback, complaints or disputes
- Minimum hours, finishing early or overtime
Any pre-filled information can be reviewed and updated before sending the agreement.
Important details to consider including in your agreements include:
- Changes to session hours
- Reviewing rates based on inflation
- Notice periods
- Who pays for specific expenses, such as activities or parking
Service
These examples are intended to assist you with writing your own terms and you are not required to use any of the examples.
What else should I consider when creating a service agreement?
Get to know Mable’s code of conduct which outlines expected standards of behaviour for clients and support workers. This includes keeping information about support work private and confidential. There are also some requirements for service agreements that are outlined in the Client Terms of Use and Support Worker Terms of Use.
What if I have further questions?
If you have any questions, contact us and our customer service team will assist you.
* The examples provided are illustrative only and are not intended as legal advice or to be used as template clauses. Mable does not prescribe any specific language to use in agreements. Parties using this or similar language are doing so by their choice.