We’re committed to ensuring the safety and wellbeing of the Mable community
A range of safeguards are in place to offer safety, protection and peace of mind for the entire Mable Community. By registering with Mable, you’re part of our community.
Security
We’re committed to protecting and securing the information of our community.
Your data is secure
At Mable, we are ISO 27001 certified. This means the security measures we have in place for our community are internationally recognised and have been verified by an independent assessment authority.
Secure online platform
Authentication is required to access our online platform at all times. Verbal or written consent is also required to discuss your personal information with anyone other than yourself.
Payments
We facilitate safe payments between government-funded schemes, providers, and our community. Records of all payments can be accessed in your Mable profile.
Blocking
People using Mable can block other people from contacting them on the platform at any time, at their own discretion.
NDIS Support Worker Screening Checks
An NDIS Support Worker Screening Check must be supplied when signing up to Mable. It has different names and processes in each state and territory: the check's name, steps, and costs vary depending on where you live. It's valid across Australia: even with local differences, the check is a national tool and is valid for 5 years everywhere in Australia.
Working with Children Check
All support workers on Mable who intend to provide support to people under the age of 18 hold a WWCC. We ensure that no one can provide services to minors once they have expired.
Certification checks
We verify every qualification and certification listed by independent support workers under the “Qualifications and Services Offered” section of their profile for compliance and quality assurance.
Infection control training
Support workers on Mable have to complete mandatory COVID-19 infection control training with the Department of Health which is verified by our team before they can provide support work on the platform.
Australian Business Number (ABN)
The requirement of an Australian Business Number (ABN) means the independent support workers on our platform are recognised as legitimate businesses by the Australian Government.
Insurance
For your peace of mind and protection, we’ve partnered with HMD Insurance Pty Limited to bring you a suite of insurances. This insurance is underwritten by AXIS Syndicate 1686 at Lloyd’s and Canopius Australia.
Mable’s insurance offers coverage to support workers for all approved support sessions booked and invoiced through Mable.
Public and Products Liability
This includes personal injury, property damage or advertising liability.
Group Personal Accident (inc journey insurance)
This includes accidents that occur during a meet and greet, travel to or from, or during an agreed support session.
Professional Indemnity and Medical Malpractice
This includes malpractice, and civil liability.
Ratings and reviews
Ratings on Trustpilot
Browse real life and unmoderated Mable customer reviews on Trustpilot, an independent review platform.
Worker ratings and reviewsMake informed support choices using the ratings and reviews provided by people in the Mable community.
Make informed support choices using the ratings and reviews provided by people in the Mable community.
Client testimonials
Read stories from real people using Mable every day.
Privacy
Connect with Confidence
Mable promotes professional boundaries between clients and independent support workers by allowing you to connect, chat and make calls without giving out your personal information.
Important information in one place
From worker agreements to shift notes, with transparent records of your billings and invoices and more, your documents are neatly stored in one centralised and secure place.
Maintain your privacy
Support
We’re here to support our community.
Dedicated support team
Our Australia-based Support Team is here to help you as you get started with Mable, and throughout your entire journey.
Incidents reporting
Lodge an incident or complaint through our easy to use online forms and our robust processes will ensure you are supported throughout the process.
Trust and Safety team
Our Trust and Safety team is on hand to provide impartial support and help you to try to resolve any disputes that arise.
Wellbeing Platform for support workers
A free and confidential counselling service is available to support workers 24/7. Learn about the Wellbeing Platform.
Feedback
We put our customers at the centre of everything we do, and welcome your feedback at anytime.
Free training for support workers
Our online Learning Hub is available to assist support workers on Mable to further their professional development.
Policies
Code of Conduct
We respect and support a person’s right to dignity, respect, choice and inclusion. Our Support Worker and Client Codes of Conduct outline the expected conduct of our community.
Privacy Policy
Your privacy is important to us. Learn more about our Privacy Policy.
Verification Policy
For safety of our community, independent support workers are only approved to provide services on Mable once they meet our strict minimum requirements.
Updates
The Mable platform is constantly evolving.
Our team is committed to the ongoing improvement of our platform and to providing the best possible support booking experience for the people in our community.
New improvements are regularly released to our platform.
FAQs
What is covered by insurance?
Do I have to pay an insurance surcharge when booking on Mable?
What happens if I find an independent support worker or client on Mable but agree on a booking with them away from Mable?
Does Mable let anyone be an independent support worker?
Does Mable itself provide care?
What happens if the support worker drives me in their car?
Can you please explain how independent support worker reviews work on Mable?
How are disputes resolved?
How do I obtain an ABN?
What should I write in my support notes?
Am I able to perform services I’m not qualified for?
Ready to join the growing Mable community?
Get started today.
