A support worker’s guide to Mable

The end of financial year is only one month away. While you have until 31 October to lodge your tax return, if you’re running your own business, time can easily get away. If you’d like to be ahead of the game, here are six online resources that can help you get there. Working with clients directly as an independent support worker on the Mable platform gives you a lot of freedom. You choose your hours, your clients, when you work and how much you charge. As a small business operator, it also brings responsibility. With tax time not far away, now is the time to start thinking about how you will manage your return. Here are 4 resources to help you get started. 1. MyGov MyGov is a secure way to access government services including the Australian Tax Office (ATO). If you haven’t already created a MyGov account, you can do so here . Once you have a MyGov account, you can link to the ATO and their online tax return lodging service MyTax. MyGov is available 24/7, so if you’re choosing to lod

Your support worker profile can make a big difference in how much work you win on Mable. It's the first thing potential clients see when searching for a new support worker, and gives them an insight into who you are, what services you offer, and whether you may be the right fit for their needs. A strong support worker profile can also help Mable connect you with more relevant client matches. Missing or outdated information might mean you miss out on valuable work opportunities. Why it's important to keep your support worker profile updated Your support worker profile is one of the main tools you have to market your business on Mable. It can help with: Increasing client confidence: Most clients want to feel comfortable before reaching out to a new independent support worker. A complete and current profile can help build that confidence. Receiving relevant enquiries: When your profile is clear and specific, you may be more likely to hear from clients who are looking for the kind of sup

As an independent support worker, you may be asked to do a sleepover support session for a client. This may include active support and passive support during your overnight stay. It’s important to understand the type of support involved in a sleepover session, for yourself and your client’s wellbeing. About sleepover support rates and the NDIS price guide The NDIS price guide sets the maximum rates that can be paid by plan and agency-managed NDIS participants. These maximum rates are intended for use by NDIS Registered Providers who tend to have higher overheads reflecting their regulatory responsibilities. As a non-registered, small business with lower overheads, you have the opportunity to charge a more cost-effective rate benefiting you and your clients. While self-managed NDIS participants don’t need to adhere to price limits, plan-managed and agency-managed NDIS participants have to. While you have the opportunity to set your rates, it is recommended that you take these fac

Currently, there are [stats="independent-sw"] independent support workers signed up on the Mable platform, and they provide a range of support services , from personal care and social support to nursing services and much more. As a starting point for first-time support workers, we recommend you explore our comprehensive guide ‘ Becoming a support worker ’ for questions around responsibilities of support workers, skills, qualifications and how to find clients on Mable. To help get you started on your journey with Mable as a support worker, we’ve compiled a frequently asked questions list covering important topics for independent support workers. How should I charge clients according to my experience or lack of experience? All independent support workers on Mable are independent contractors or sole traders. Therefore, they have the freedom to set their own rates. It is, however, important to take into account a few things before setting your indicative hourly or flat rates on Mable , s

We have curated some helpful tips to help you build your small business on Mable, so that you can focus on what you love — providing support to those in the community who need it and creating long-lasting relationships with your clients. Download the Mable app The Mable app is your on-the-go tool to manage your small business. Through the app, you can easily search for jobs , connect with clients through secure messaging, create and review agreements , and much more. Your response rate (how quickly you respond to a potential client’s message), for instance, is a key factor in securing jobs and is listed on your profile. With the Mable app on your phone, you can make sure your response rate is high, increasing visibility in clients’ searches. With all its current features and regularly improved functionalities, the Mable app is a must-have for scaling up your small business. Use Mable Last Minute Mable Last Minute is a way for clients to find support workers for a session between 4

Practices evolve in line with new evidence-based research, technologies, guidelines and treatments. So it’s important that professionals keep their theoretical and practical knowledge current. The amount and type of Continuing Professional Development (CPD) you attain is signified in ‘CPD points’. One of the ways to gain CPD points is through the Mable Learning Hub , where independent support workers can access more than 170 training courses. What are CPD points and what is their role? CPD connects an individual with the latest knowledge and skills to help address people’s needs effectively. CPD points are a standardised measure of the completion of professional development activities a person undertakes. The points provide tangible evidence of the person’s commitment to their ongoing development. Individuals are required to keep evidence of their CPD for a period of five years. Access CPD points courses in Mable’s Learning Hub Mable’s Learning Hub, where independent support worker

As an independent support worker, you’re working for yourself . That means you have the freedom to choose the clients you book with, and the terms of your work. You choose your hours, your hourly rate, and the services you provide . Because each session may be different, your agreement is important as it sets out the basis of your engagement with your client — with all of the details you’ve discussed and agreed upon together. What is a service agreement? If your meet and greet with a client is successful, the next step is to finalise an agreement before you start providing support. When you and a client decide to work together, you formalise your discussions within your service agreement on Mable about the nature of the work you will undertake. An agreement should include: Where the support services will occur When the services will occur What types of support you will be providing The agreed rates of your support services, including your rates for public holidays What kind of activ

It’s a question that often comes up among independent support workers on Mable, in the lead up to public holidays or the festive season: What should I charge for my support services during a public holiday or over the holiday season? As an independent support worker on Mable, you’re an independent contractor, and so, you have the opportunity to set and update your rates . If you’re considering updating your rates for the upcoming holidays or a public holiday, here are 5 things to consider. Remember, you and your client need to agree on the rates you include in your service agreement. 1. Take into account budget limitations Keep in mind that depending on their type of funding ( aged care or NDIS ) and level of funding, clients may have certain budget limitations. This doesn’t mean you need to undervalue your support. It means taking into consideration the budgets they are working with. This is also true for clients paying privately for support through Mable. 2. Consider your support

Being a support worker can be incredibly rewarding, but it can be challenging too. You may be providing complex support to older Australians or people with disability. You are running your own small business and so, you manage your own tax, super and other administrative aspects. You also need to balance your professional and personal life . We all need guidance or support from time to time as we navigate our personal lives and careers. And that’s where the Mable Wellbeing Platform comes in. As an approved support worker on Mable , the Mable Wellbeing Platform is one of the key benefits to which you have free access, any time, any day. What is the Mable Wellbeing Platform? The Mable Wellbeing Platform is a support service for all support workers registered on the platform. This service is free of charge for all registered support workers and is available 24/7. The three key features you can access through this platform are: 1-on-1 counselling: 24/7 access to qualified counsellors f