Help Centre

Choosing your support through Mable – whether it be aged care or disability support – comes with so many benefits. One of them is that you and your independent support worker can mutually agree on a payment rate that suits you both. Finding the right support worker Before you start messaging independent support workers, you’ll need to review their profile to decide whether they’re the right support worker for you. As a person seeking reliable, quality support, you probably have a rough idea about the type of support you need, who might be a good fit for you, and your budget or funding package. At Mable, we make your decision-making process easier: each worker has the ability to add ‘indicative rates’ on their profile for weekday , weekend and 24-hour shifts. What are indicative rates on Mable? Indicative rates provide a pricing rates guide to potential clients to help you understand what might be possible with your funding, and make an informed and fair decision ab

What is an agreement? When a client and a support worker discuss the job details, they will discuss what services will be provided, a schedule, and rates. Once these details have been settled, the support worker will send the client an agreement outlining all the details they discussed and agreed on. The agreement created is between the client and the support worker only. An agreement on Mable typically includes: Where the support services will occur When the services will occur (time, days) What types of support you will be receiving The agreed hourly or flat rates for the support services, including rates for public holidays What kind of activities the support worker will be helping you complete Terms about minimum hours per support session, cancellation policy, policy on finishing early or late, etc. Terms on when the agreement may be changed, updated or terminated and what happens in each case Terms related to feedback and complaints and how they should be handled. Once a support