Support Worker Terms of Use Summary

Our new Terms of Use for Support Workers commence on 26 September 2025. Here is a summary of the biggest changes. Please note this is a summary only. Please review the updated Support Worker Terms of Use.

Updated Set of Terms

The Terms of Use will be a couple of documents (instead of one big document) to help you to understand the terms. Your agreement includes:

• the Platform Terms (which applies to all users of the Platform);
• the Support Worker Terms (which are specific to you); and
• the Mable Policies.

If you use an Apple app, you must also now comply with the Apple End User Terms.

You have some new rights:

• We can now only increase the Mable fees in line with inflation since the last increase to the Mable fees.
• We now have some greater obligations to protect your personal information and confidential information.

Verification and Eligibility Check changes

• We have clarified that individuals who create an account on our platform must meet certain criteria such as those in the Verification Policy and Eligibility Criteria before we grant full access to the platform.
• We have some new rights to suspend or terminate you if you breach the Terms of Use. This includes if you repeatedly breach the Terms of Use, or if you no longer meet the Eligibility Criteria or other Verification Checks.