I’m approved as a support worker on Mable: What’s next?

Working as an independent support worker is a highly rewarding job. At Mable, we provide you with the tools, information and support you need so you can build a successful business on the Mable platform. Before you provide your first support session, keep in mind these 10 guidelines to maximise your chances of a successful, safe and enjoyable support session through Mable. 1. In an emergency call 000 immediately Whenever a situation arises that requires urgent medical attention or other emergency services, call 000 immediately. Remain calm, communicate everything you know about the situation to the emergency services phone operator, stay with your client and administer any relevant first aid, if you are qualified and confident to do so. 2. You are responsible for your safety and your client’s safety Mable ensures there are safeguards in place for our clients and support workers. Whether you are providing support in the client’s home or out in the community, always b

Have you heard? There’s already more aged care and disability support work out there than workers to do it. So, now is a great time to be building your business. Is there a friend, neighbour or someone in your community that you’re keen to support? Maybe you have clients you already support but together you’re frustrated by the rules and constraints of an organisation. The good news is that you can invite these clients to join the Mable community . Bringing your own clients to the platform has a number of benefits 1. You have a history You may already have supported this client in the past in achieving some goals, or maybe they really like the way you do things. The relationship is already in place. If this is someone you’ve just met while spreading the word in your community, that’s good news too! You know you like each other enough to want to work together. 2. It saves time for both of you You’ve met someone you’d like to support. Your client has met you. You’ll both spend less ti

Every day, the Mable community of clients grows – but are you reaching them? If you’re an independent worker on the platform and would like to connect with more clients, it’s important to think about where you’re providing your services. At Mable, we want each client to have access to multiple support options. That’s why every support worker has their own personal profile which includes details on preferred hours, support services, qualifications, and a brief personal description. If you want to become visible to more clients or want more notifications about jobs you might be suitable for, you might want to check how many work locations you added when you created your Mable profile. To check your work locations, simply log on to your account. You’ll find the “Work Locations” panel and map on the bottom left of your profile. Why can’t I see any job posts from clients? If you aren’t receiving many notifications from Mable about nearby clients’ job posts, there’s a good chance you

Now that you know the key steps to get started as an independent support worker on Mable, it’s time to find your first job ! Look at job posts on your Mable account Like any job search, the more active you are, the more successful you are likely to be. Consistency is one of the keys to success. Get in the routine of checking jobs and reply promptly to suitable job ads. Setting up your own alerts to finetune the job notifications you receive in your email digests can also be an effective strategy for finding jobs you are looking for. Go to ‘account settings’ and then ‘email alerts’ to set this up. When you are starting out on Mable, it can be a good idea to apply for multiple jobs at once to increase your chances of getting your first client. When starting out, applying for six or more jobs initially will help to secure more opportunities. This is particularly useful if clients are requiring a small number of support hours per week, and you are aiming to work full-time hours. Once you

With thousands of jobs being posted every week from people seeking care and support on Mable, there has never been a better time to start engaging as a support worker. The care and support sector has become the largest and fastest-growing in Australia , as the demand for high-quality aged care and disability support continues to rise – and shows no signs of slowing. This demand is being reflected in the number of jobs being posted daily on the platform by Mable customers for support workers on the platform. As an independent support worker on Mable, you run your own small business, which means you’re in full control of how much you work. The benefit of being self-employed is that support workers have the freedom to choose the clients they work with, the hours they work and the opportunity to negotiate rates for their support services. Learn about the other benefits and safeguards you have access to as a support worker on the platform. It also means you are responsible for your own

As an independent support worker who could be providing support to NDIS or Home Care Package recipients, it’s important to be aware of the regulations that you’re required to follow, particularly as incidents may occur while you’re providing support. Both the NDIS Quality & Safeguards Commission and Aged Care Quality and Safety Commission have mandatory reporting requirements that all support workers should ensure they have read and understood. The reporting requirements are time-bound, so it is particularly important to understand your reporting obligations prior to any incident potentially occurring. How does this fit into Home Care Package or NDIS regulation and when do I need to file a report? If you’re supporting a Home Care Package participant, there are certain types of incidents the approved home care provider is required to report under the Aged Care Quality and Safety Commission’s Serious Incident Reporting Scheme (SIRS) . Incident reports to Mable will be automatically

One of the key benefits of being a support worker on Mable is that you have the opportunity to negotiate with each client about what you charge for your support services. This starts with advertising your indicative rates on your profile as part of completing the six key steps to getting started. Setting your support worker rates When creating your Mable profile, you can provide an indication of your hourly or flat rates. These ‘indicative rates’ for weekdays, weekends and 24-hour shifts are displayed to any client viewing your profile on Mable. How do ‘indicative rates’ work? Indicative rates are a guide to potential clients for the hourly rates you charge for support delivered through Mable. They can be updated as needed, and are a starting point for negotiating agreed rates with each of your clients. You or your client might suggest raising or lowering your rates based on various factors, including: The complexity of the services (for example, you might be hig

As an independent support worker on Mable, you are now in control of finding and managing your support work, so it’s important to set a strong foundation for your business success. To get started on the platform, follow the below key steps to find clients  and start getting jobs . Step 1: Complete your Mable profile Start by building your profile . Your support worker profile has all the information your clients need — who you are, what services you offer, your preferred hours, qualifications, and more. A complete profile helps you find and attract jobs that best match you and your skills. How to complete your profile Select ‘ E dit profile ’ in the top left-hand corner of your dashboard, or click on your profile picture in the app Add the days and hours you can work in the preferred hours section Add your rates for weekdays, weekends and overnight sessions in the rates section. Use the rates calculator on the page for a guide on how much to charge with your skills a

We’ve been really heartened to see so many of you already enjoying support sessions over Mable’s video chat. The feeling of social isolation can be eased when there’s a friendly face and voice ready to bring a little sunshine into your day. We’re hearing it’s doing a world of good for Mable clients and the feedback has been extremely positive. Here are 15 different ways Mable’s video chat system is being used or can be used: Daily check-ins – It’s so important to touch base regularly. For some of you, having that support person connect with you as often as daily sets a happy tone for the rest of the day. Social connection is vital for us all to feel a part of our wider community. Exercising – Some clients have been having a great time following exercise instructions via video. Think Jane Fonda’s workout videos, but to your capabilities and with your support person showing you what to do. Games and puzzles – We’ve heard there have been a few hearty Battleship games played over our video